If your HP printer stopped scanning, update your drivers and run the HP Smart App in Compatibility Mode. If it’s connected to a surge protector, remove the device and try again. Keep in mind that the printer should be directly connected to a wall outlet.

Restart your computer and reinstall your printer.

Navigate to the Hewlett Packard folder, and remove any printer-related files and folders.

Relaunch a new Run window, enter c:/programdata, and hit Enter.

Hit the Apply button and close the window.

Select the drive and remove it from your device.

Then click on the Drivers tab and locate your HP printer driver.

Press the Windows and R keys and run the printui.exe /s command.

If it’s still listed there, right-click on it and select Remove.

Navigate to Devices and Printers ( or Printers and scanners) and locate your HP printer.

Select your HP printer and click on the Uninstall option.

Unplug all your USB cables, go to Control Panel and select Programs and features.

Restart your computer to automatically install the latest drivers. If this is the case, right-click on your printer again and select Uninstall device. So, right-click on your printer and select Update driver. Depending on your system configuration and printer connection, you may need to select Other devices, Universal Serial Bus controllers, or simply the Printers section.

Launch the Device Manager and locate your printer. Make sure you’re running the latest printer drivers on your computer. Right-click on the app, go to Properties, click on the Compatibility tab, and run the app in compatibility mode for Windows 8.1. That might explain why the scanning errors occur shortly after installing the latest Windows 10 updates. Some minor incompatibility issues might occasionally arise on the latest Windows 10 versions. The app was developed on older Windows versions. Several users solved this problem by running the HP app in compatibility mode for Windows 7 or 8.1. Follow the on-screen instructions to fix the device.

If the troubleshooter returns a red X icon, this means your printer is not working properly.

You can then select Fix Printing or Fix Scanning.

Launch the tool, hit the Start button, and select the problematic printer or scanner.First, you need to download the tool from HP and then run the HPPSdr executable file.The HP Print and Scan Doctor for Windows is a handy tool that helps you detect and repair various issues preventing your HP devices from running properly. How Do I Fix “An Error Occurred When Scanning” on HP Printers? Run the Print and Scan Doctor Let’s see how you can quickly troubleshoot scanning issues on HP devices. If you own an HP printer or scanner, or an all-in-one device, you may have occasionally come across unexpected scanning errors.

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